Refund and Returns Policy

Company Name: Haikou Longhua Tian’ao Department Store
Address: Room 1806, Dahua Building, No. 23 Longhua Road, Datong Street, Longhua District, Haikou City, Hainan Province, China
Email (PayPal): A233466333@126.com
Phone: +86 13724878917

1. Introduction

At Haikou Longhua Tian’ao Department Store (“we,” “our,” “us”), we want every customer to be satisfied with their purchase. This Return & Refund Policy explains the conditions, timelines, and procedures for returning products, requesting exchanges, or obtaining refunds. By shopping with us, you agree to this policy.

2. Eligibility for Returns

Returns and exchanges are accepted under the following conditions:

• Requests must be made within 14 days of receiving your order.
• Products must be unused, undamaged, and in original packaging, including tags, manuals, and accessories.
• Proof of purchase such as an invoice, order confirmation, or receipt is required.
• Certain categories, such as perishable items, intimate apparel, customized goods, and clearance items, are non-returnable unless defective.

3. Return Process

To initiate a return:

1. Contact our support team at A233466333@126.com or +86 13724878917.
2. Provide your order number, product details, and reason for return.
3. Once approved, we will share return instructions and the return address.
4. Customers are responsible for return shipping unless the item is defective or shipped incorrectly.
5. Returned items are inspected before approval of refund or exchange.

4. Refund Policy

• Refunds will be processed to the original payment method within 7–10 business days after return approval.
• Original shipping costs are non-refundable, except where returns are due to errors on our part or product defects.
• Partial refunds may apply if the returned product shows signs of use, damage, or missing components not caused by us.

5. Exchange Policy

• Items may be exchanged for different sizes, colors, or models subject to stock availability.
• If a replacement is unavailable, a refund will be issued instead.
• Defective or damaged products will be replaced free of charge.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

• Notify us immediately with photos or videos as evidence.
• We will arrange a free replacement or provide a full refund, including shipping costs.
• Claims must be submitted within 7 days of receipt.

7. Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned or exchanged unless faulty:

• Undergarments, swimwear, or personal hygiene products
• Food, beverages, or perishable goods
• Customized or personalized products
• Clearance or final-sale merchandise

8. International Returns

If you are returning an item from outside China:

• International customers are responsible for shipping costs, customs duties, and taxes unless the product is defective or sent in error.
• We recommend using a trackable shipping service to ensure safe delivery.
• Refunds will be processed once the item is received and inspected.

9. Processing Timeframes

• Return and refund requests are reviewed within 3 business days after receiving your request.
• Inspections of returned products are typically completed within 5 business days.
• Refunds or exchanges are processed promptly after inspection, with timelines depending on your payment provider.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on our website with a revised “Last Updated” date.

11. Contact Us

For questions, assistance, or to start a return or refund request, please contact us:

• Email: A233466333@126.com
• Phone: +86 13724878917
• Address: Room 1806, Dahua Building, No. 23 Longhua Road, Datong Street, Longhua District, Haikou City, Hainan Province, China