FAQS

Frequently Asked Questions (FAQs)

GLACIAL GEAR METROPOLIS LLC
 222 Perry St, Sandusky OH 44870
flysf@glacialgearmetropolis.com
 567-245-1686

1. What types of athletic shoes does GLACIAL GEAR METROPOLIS offer?

We offer a wide range of performance footwear including running shoes, basketball shoes, and cross-training sneakers—all designed with cutting-edge technology and a fashion-forward aesthetic.

2. Are your shoes suitable for professional athletes?

Yes. Our products are engineered with high-performance technology and support features tailored to meet the needs of both amateur and professional athletes worldwide.

3. How can I determine my correct shoe size?

Please refer to our Size Guide on the product page. If you’re between sizes, we generally recommend going half a size up for a more comfortable fit.

4. Do you ship internationally?

Currently, we ship within the United States. International shipping options will be available soon—please stay tuned for updates on our website.

5. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery, as long as the shoes are unused, in original packaging, and with all tags intact. Please contact our customer service via flysf@glacialgearmetropolis.com to initiate a return.

6. How long will it take to receive my order?

Orders are typically processed within 1–3 business days, and shipping times vary based on your location—usually 3–7 business days for standard delivery.

7. Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email so you can monitor the delivery status.

8. What makes GLACIAL GEAR shoes different from other brands?

We combine innovative performance technology with trend-forward design, creating footwear that not only enhances athletic performance but also redefines the aesthetics of sports culture.

9. Are your shoes vegan or eco-friendly?

We are working toward incorporating more sustainable materials in our product lines. Please refer to individual product descriptions for material details and upcoming eco-conscious collections.

10. How do I contact customer support?

You can reach us anytime at flysf@glacialgearmetropolis.com or call us at 567-245-1686. We’re happy to help!