Privacy Policy

Company Name: Haikou Longhua Tian’ao Department Store
Address: Room 1806, Dahua Building, No. 23 Longhua Road, Datong Street, Longhua District, Haikou City, Hainan Province, China
Email (PayPal): A233466333@126.com
Phone: +86 13724878917

1. Introduction

Haikou Longhua Tian’ao Department Store (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, services, or make purchases from us. By using our services, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, phone number, email address, billing and shipping address.
• Payment Information: Payment details (such as PayPal email address, credit/debit card information, or bank details). We do not store full payment details on our servers; all sensitive information is processed through secure third-party payment gateways.
• Order Information: Products purchased, transaction details, and delivery preferences.
• Technical Information: IP address, browser type, device type, operating system, and browsing activities on our website.
• Communication Records: Messages, inquiries, or correspondence you send to us.

3. How We Use Your Information

We use the information collected for purposes including but not limited to:

1. Order Processing: To confirm, process, and deliver your orders.
2. Payment Verification: To securely handle transactions via PayPal and other payment methods.
3. Customer Support: To respond to your inquiries, complaints, or service requests.
4. Improvement of Services: To analyze trends, improve our website, and enhance customer experience.
5. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
6. Marketing (Optional): With your consent, to send promotional emails, special offers, and updates.

4. Data Storage and Security

• We implement reasonable physical, electronic, and managerial procedures to protect your personal information.
• Sensitive payment data is transmitted via SSL encryption and processed by secure payment gateways (e.g., PayPal).
• We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.

5. Sharing of Information

We do not sell or trade your personal information. However, we may share data in the following circumstances:

• Service Providers: With logistics partners, payment processors, and IT service providers strictly for business operations.
• Legal Obligations: When required by law, court order, or government regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred accordingly.

6. Your Rights

As a user, you have the following rights:

• Access and Update: Request access to or correction of your personal information.
• Data Portability: Request a copy of the data we hold about you.
• Deletion: Request the deletion of your personal information, subject to legal requirements.
• Withdraw Consent: Opt out of receiving marketing communications at any time.

Requests can be made by contacting us at A233466333@126.com or +86 13724878917.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing experience, track user preferences, and analyze website traffic. You can manage cookie settings in your browser, but disabling cookies may limit functionality.

8. International Data Transfers

If you access our services from outside China, please note that your information may be transferred and processed in China or other jurisdictions where our partners operate. We take appropriate safeguards to ensure that your data remains protected.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on our website, and the “Last Updated” date will be revised.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Email: A233466333@126.com
• Phone: +86 13724878917
• Address: Room 1806, Dahua Building, No. 23 Longhua Road, Datong Street, Longhua District, Haikou City, Hainan Province, China