Refund & Returns Policy

Refund and Return Policy

GLACIAL GEAR METROPOLIS LLC
📍 222 Perry St, Sandusky OH 44870
📧 flysf@glacialgearmetropolis.com
📞 567-245-1686

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it under the following conditions:

1. Eligibility for Return

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase (order number or confirmation email) is required.

2. Non-Returnable Items

• Used or damaged items not due to our error.
• Final sale or clearance items.
• Customized or personalized products.

3. How to Request a Return or Exchange

1. Email us at flysf@glacialgearmetropolis.com with your order number and reason for return.
2. We will provide a return authorization and shipping instructions.
3. Securely package your item and send it to the address provided.
4. Once received and inspected, we will process your refund or exchange.

4. Refund Process

• Approved refunds will be issued to your original method of payment.
• It may take 5–10 business days for the refund to appear, depending on your bank or card provider.
• Shipping fees (if any) are non-refundable unless the return is due to our error.

5. Exchange Policy

• We are happy to offer size or style exchanges based on stock availability.
• If the desired replacement is not available, a full refund will be issued instead.

6. Return Shipping Costs

• Customers are responsible for return shipping unless the product is defective or incorrect.
• We recommend using a trackable shipping method to ensure safe return.

7. Damaged or Incorrect Items

If you received a faulty or incorrect product, please contact us immediately with photos, and we will resolve the issue at no additional cost to you.

Have questions? Feel free to reach out:
📧 flysf@glacialgearmetropolis.com
📞 567-245-1686